Returns & Refunds Policy
This policy explains how returns, exchanges, defective goods, incorrect orders, personalised products and refunds are handled by T-Shirts Durban.
T-Shirts Durban aims to deal with returns, refunds and product concerns fairly and in accordance with applicable South African consumer law. Different rules may apply depending on whether goods are defective, incorrectly supplied, unwanted, specially ordered or customised for the customer.
Purpose and Scope
This policy applies to goods purchased from T-Shirts Durban, including plain apparel, bulk clothing, workwear, promotional apparel and customised or branded products.
The appropriate return process depends on the reason for the return and the condition of the products.
Your Consumer Rights
Nothing in this policy is intended to remove or reduce rights that cannot lawfully be excluded under applicable South African consumer legislation.
Where legislation provides a customer with stronger rights than a voluntary store-return rule, the applicable legislation takes precedence.
Defective or Poor-Quality Goods
If goods supplied to a consumer fail to meet applicable standards of quality, safety, durability or suitability, the customer should contact T-Shirts Durban as soon as reasonably possible.
Where section 56 of the Consumer Protection Act applies, qualifying defective goods returned within six months after delivery may entitle the consumer to choose, subject to the Act:
Refund
Refund of the price paid where the statutory requirements for that remedy are satisfied.
Repair
Repair of qualifying defective goods where the consumer elects that remedy and repair is appropriate.
Replacement
Replacement of qualifying defective goods where the consumer elects replacement.
Inspection
T-Shirts Durban may reasonably inspect returned goods to identify the reported problem and verify the return.
What May Not Constitute a Defect
A product concern is assessed according to the circumstances. Examples that may not constitute a product defect include:
- Normal wear and tear.
- Damage caused by misuse.
- Damage caused by incorrect washing or care.
- Damage caused after delivery by alteration or modification.
- Normal fabric or manufacturing tolerances.
- Minor colour variation that falls within reasonable textile or production tolerances.
- Damage caused by using a product contrary to reasonable care instructions.
Each matter will be considered on its facts and applicable consumer rights.
Incorrect Products Supplied
If T-Shirts Durban supplies goods that materially differ from the confirmed order, quotation or invoice, contact us promptly so the matter can be investigated.
Examples may include:
- Incorrect product supplied.
- Incorrect colour supplied.
- Incorrect size supplied.
- Incorrect quantity supplied.
- Missing products.
- Incorrect approved branding.
Where T-Shirts Durban is responsible for an incorrect supply, an appropriate remedy will be considered in accordance with the order and applicable law.
Goods Damaged on Delivery
Customers should inspect delivered or collected goods as soon as reasonably practical.
If products appear damaged when received, please:
- Keep the affected goods.
- Keep relevant packaging where practical.
- Take clear photographs.
- Record the affected quantity.
- Contact T-Shirts Durban promptly.
- Provide the invoice or order reference.
Change-of-Mind Returns
A customer does not automatically have an unrestricted right to return every non-defective product merely because they have changed their mind, selected the wrong size or no longer want the goods.
T-Shirts Durban may nevertheless agree to a voluntary return or exchange for qualifying standard, unbr